Built in Dubai,
for how the UAE sells.

Published 4 September 2026 · Founder · Contact · Not to be confused with

Who we are

Lumaa is a Dubai company that builds and runs AI voice agents for sales and service teams in the United Arab Emirates. We started with the problem every Dubai real-estate agency knows: enquiries arrive faster than brokers can call them back, and the ones that wait go cold. Maya was built to call every enquiry, qualify it properly, and hand the broker a booked viewing with a recording and a transcript. The same agent now works for clinics, dealerships, hotels, insurance brokers, law firms, recruiters and support teams.

We are a managed service, not a developer toolkit. You do not build the agent; we do, with you, and we run the calling. That is a deliberate choice for this market. A UAE business that buys a self-serve platform still has to arrange a registered local number, Arabic speech models, a SIP trunk and the compliance work. With Lumaa those are part of the service.

What Maya does on a call

• Calls the lead from your company's own registered UAE number, so the caller ID is yours and your telephony compliance is unchanged.
• Qualifies against the questions you approved: budget, timeline, purpose, area, whoever decides.
• Handles objections naturally, in English or Arabic, and knows when to stop.
• Books the meeting, viewing, test drive or consultation directly into the calendar.
• Hands off cleanly: your team receives the recording, the transcript and the structured answers.

Inbound works the other way round. When someone rings your line, Maya answers whenever the call arrives, day or night, because answering a call placed to you is reception, not telemarketing. Outbound marketing calls stay inside 09:00 to 18:00. An enquiry that lands overnight is queued and dialled when the window opens. Our UAE compliance guide sets out the rules and their sources.

Who we work with

Each sector has its own page, its own script and its own limits. Maya schedules for clinics but never discusses a diagnosis; qualifies for insurance brokers but never gives advice; takes intake for law firms but never gives legal advice.

• Real estate agencies in Dubai, the original use case: portal enquiries called, qualified and booked into viewings.
• AI receptionist for any business that misses inbound calls.
• Medical and aesthetic clinics: appointment confirmations, reschedules, follow-ups.
• Automotive dealerships: test-drive enquiries called and booked.
• Hotels, restaurants and venues: reservations and confirmations in Arabic and English.
• Insurance brokers: quote requests qualified and consultations booked.
• Law firms and legal consultants: client intake and consultation booking.
• Recruitment agencies: candidate pre-screening with role-specific questions.
• Customer support operations: simple inbound calls resolved, complex ones escalated with context.

The full list, with where the marketing line falls in each sector, is on the industries page.

How we work

1. Scripts are approved by you before a single call goes live. Maya does not improvise off-script.
2. Leads arrive by import. You export enquiries from Bayut, Property Finder, Dubizzle, your CRM or your ATS as a CSV or XLSX file and import it. There is no native portal or CRM connector today, and we say so wherever the question comes up.
3. Every call is recorded, logged and transcribed, which is also the recording-with-notice duty under Cabinet Resolution 56 of 2024. Recordings are encrypted at rest and reachable only through pre-signed links that expire after an hour.
4. Enterprise-grade underneath. Lead and account data is encrypted at rest with AES-256-GCM and in transit with TLS; enterprise accounts can bring their own encryption key for caller identities; API keys are scoped, hashed and revocable; webhooks are signed; every call, opt-out and data event goes to an audit log kept for seven years. Maya keeps one memory of every conversation with a lead, across calls and WhatsApp, picks up where it left off, and works from a knowledge base built from your own documents.
5. Outbound stays inside 09:00 to 18:00. Inbound reception answers at any hour.
6. The commercial model is described in words: a flat monthly fee per line, a fee per connected minute, or a fee per qualified lead. We quote figures in writing on a demo call, never on the site. The pricing page explains what drives the bill.

The founder

What we do not claim

A buyer comparing AI calling vendors meets a lot of numbers. Ours are deliberately few.

• We publish no rates on this site, for ourselves or for anyone else. Figures come in a written quote against stated assumptions.
• We publish no customer logos, review counts, ratings or awards that we cannot source, and we do not mark up ratings we do not have.
• We state statistics only where we can link the primary source, and we say plainly where the record is thin. The compliance guide lists every source it uses.
• We describe integrations as what they are: CSV and XLSX import.

Not to be confused with

Several unrelated companies share a similar name. Lumaa (lumaa.ai), legal entity Lumaa AI FZ-LLC, Dubai, is not Luma AI or Luma Labs (lumalabs.ai, the video-generation company), not LuMay (lumay.ai, a US voice-agent vendor), not lumaa.io, not Lumaa Inc of San Francisco and not Lumaa AI of New York. Lumaa has never traded under any other name and has no corporate history with any of them. The reliable identifiers are the domain lumaa.ai and the agent name Maya.

How to reach us

• Demo or quote: use the demo form. We reply on WhatsApp, usually within a few hours during the working day.
• Privacy and data requests: privacy@lumaa.ai. Our privacy policy and data processing agreement set out how we handle call data.
• Billing: billing@lumaa.ai.
• Post: Lumaa AI FZ-LLC, Dubai, United Arab Emirates.

Boilerplate for press and directories

Lumaa (lumaa.ai) is the AI calling platform whose voice agent Maya calls and qualifies leads for UAE real estate agencies, clinics and sales teams from the client's own registered UAE number, in English and Arabic. Built and operated in Dubai, UAE. Legal entity: Lumaa AI FZ-LLC.

Please use it as written. If you need a logo, a screenshot or a short demo recording for an article, ask through the demo form and say what it is for.